thy89j Terms and Conditions

The following terms used in this document carry specific meanings. These definitions will apply when understanding any provision of these terms and conditions:

• "Platform" — The thy89j website, mobile version and all services connected to it.
• "Member" or "User" — Any person who has registered on or is using the thy89j platform.
• "Account" — The personal profile and collection of information created on the platform in a member's name.
• "Account" — The personal profile and collection of information created on the platform in a member's name.
• "Balance" — The total amount of funds currently available in a member's account.
• "Bonus" — Promotional funds or benefits given to members by the platform, which are granted subject to specific conditions.
• "Wager" or "Bet" — The act of a member staking money on the outcome of a game or event.
• "Wagering Requirement" — The obligation to place bets a specified number of times before bonus funds become eligible for withdrawal.

thy89j is an online gaming platform serving the Bangladesh market. All our operations are conducted on the basis of transparency and security.

3.1 Account Security

The member is fully responsible for the security of their account. Keeping the password confidential and preventing unauthorised access is the sole responsibility of the member.

• Account login details must never be shared with any third party.
• If unauthorised access to the account is suspected, the support team must be notified immediately.
• thy89j is not responsible for any loss arising from the use of a weak password or negligence with account information.
• If suspicious activity is detected, the platform may temporarily suspend the account.

3.2 Account Verification

thy89j follows KYC (Know Your Customer) policy. Identity verification may be required before any withdrawal or large transaction. The following information may be requested during the verification process:

• A copy of the National Identity Card (NID) or passport.
• OTP verification via active mobile number.
• Proof of ownership of the payment method.

3.3 Account Closure

A member may close their account at any time by contacting the support team. It is the member's responsibility to withdraw any remaining balance before the account is closed.

5.1 Welcome Bonus

thy89j offers a welcome bonus for new members. The following conditions must be followed to receive this bonus:

For example: if you deposit ৳1,000, you will receive a ৳1,000 bonus and your total balance will be ৳2,000. Or if you deposit ৳42,000, a maximum bonus of ৳20,000 will apply and your total balance will be ৳62,000.

5.2 General Bonus Terms and Conditions

• Each bonus offer has its own validity period and conditions, which are clearly stated at the time the bonus is given.
• Bonus funds are not directly withdrawable; they become withdrawable only after the specified wagering requirement has been met.
• If an attempt is made to take advantage of bonuses using multiple accounts, all associated accounts will be cancelled.
• thy89j reserves the right to modify, suspend or cancel any promotional offer.
• If evidence of misuse or manipulation of bonus benefits is found, the bonus will be forfeited.

5.3 VIP Program

thy89j's VIP program has a total of 5 tiers. A weekly cashback benefit is provided at each tier:

• Bronze — Up to 0.2% weekly cashback.
• Silver — Up to 0.4% weekly cashback.
• Gold — Up to 0.6% weekly cashback.
• Platinum — Up to 0.8% weekly cashback.
• Diamond — Up to 1.0% weekly cashback.

Advancement to a VIP tier depends on the member's gaming activity. Cashback will be automatically added to the account at the designated time each week.

The following activities are strictly prohibited on the thy89j platform. If evidence of involvement in such activities is found, the account will be immediately suspended and all funds may be forfeited:

• Creating or operating an account using a false identity or someone else's identity.
• Creating multiple accounts to take advantage of bonus offers.
• Using the platform for money laundering or any illegal financial activities.
• Attempting to breach the platform's security through hacking, malware, or any other technical means.
• Playing games through bots, automated software, or artificial intelligence.
• Colluding with other players to predetermine game outcomes.
• Threatening, harassing, or behaving abusively toward members or staff of the platform.
• Using the platform for any purpose that violates applicable laws.
• Operating an account on behalf of or for the use of minors.

thy89j places the highest importance on the privacy of members' personal information. Our full privacy policy is available separately. The key points are briefly outlined here:

• Members' personal information will be used solely for the purpose of providing and verifying services.
• Information is not sold to any third party.
• Information may be provided to authorities under legal obligation or by court order.
• The platform uses SSL encryption technology to keep members' information secure.
• Data storage and processing are carried out in accordance with internationally recognized security protocols.

For more details about our privacy policy, please visit our Privacy Policy page.

11.1 Complaint Submission Process

If a member has any complaint regarding the platform's services, payments, or gaming outcomes, the following steps must be followed:

• Step 1: Submit your complaint directly through our 24/7 live chat support. Most issues are resolved at this stage.
• Step 2: If the issue is not resolved via live chat, send a detailed complaint by email to: [email protected]
• Step 3: After receiving the email complaint, our team will investigate with full effort and provide a resolution.

11.2 Final Decision

In disputes relating to gaming outcomes and bonuses, thy89j's decision will be considered final, unless a demonstrable technical error has occurred. Fair play principles will be followed in resolving all disputes.